Anyone who deals with the Social Security Administration ("SSA") on a regular basis gets the sense that their employees aren't exactly "thrilled" to work at SSA. Even when the SSA employee is polite, which is not always the case, the majority of folks who are employed at SSA seem stressed and overwhelmed. When you call your local SSA field office, it often seems like the goal is to get you off the phone as quickly as humanly possible. I am based in Long Beach, California, which admittedly is a highly populated area. I always assumed that my local field offices are likely overburdened due to the size of the population that they serve, coupled with the facts that they are also understaffed and under-resourced. However, it seems that employee dissatisfaction is a pervasive problem for SSA, that isn't limited to the Southern California offices. How do I know this?
Well.....SSA ranked last for 2022 among the best large federal agencies to work for according to a survey conducted by the Partnership For Public Service . The National Aeronautic and Space Administration ("NASA") was ranked the best large federal agency to work for. While this isn't surprising based on the devolution in customer service that I have witnessed since I first started practicing Social Security Disability law in 2004, I do hope SSA has a plan to improve morale after seeing these results. After all, unhappy workers are not productive workers.
Got a question about SSDI or SSI that you need us to answer? Please check out our website at www.westcoastdisability.com . We try to provide you with helpful information on our website that will allow you to successfully navigate the Social Security Disability process. Also, feel free to email me your questions at megan@westcoastdisability.com or call me at (800) 459-3017 x 101.
