Acting Commissioner, Kilolo Kijakazi, Ph.D., M.S.W.,
released some details about the Social Security Administration’s (“SSA’s”) proposed
workload and performance measures
based on the budget that SSA received for 2023. SSA received an approximately
$785 million dollar increase, which may sound like a lot on money (it is), but
it was still $645 million less than what was requested to help rebuild the
struggling SSA. Here are 6 highlights from Acting Commissioner Kijakazi’s
letter to the Committee on Appropriations:
1. SSA plans to rebuild their workforce because
they have the lowest staffing levels in 25 years.
2. SSA will have the same degree of overtime that
they did for Fiscal Year 2022.
3. SSA hopes to reduce the average wait time for initial
determinations below the 206-day average wait time seen in 2022.
4. SSA hopes to reduce the hearing wait times to
390-days for 2023 and are hopeful to reduce it to only a 270-day average waiting
period for a hearing in 2024. Keep in mind these are just the waiting period
goals for the hearing levels. It doesn’t include the waiting period at the initial
application or reconsideration levels.
5. SSA is expecting that the average wait times for
their (800) 772-1213 number will increase in 2023 by two minutes from a 33 to a
35 average minute wait. SSA’s goal is to answer calls in 12 minutes, so they
recognize they are failing when it comes to answering the phone.
6. SSA also expects that there will be an increase
in the receipt of busy signals compared to 2022 when calling the National 800
Number. SSA expects that callers will receive a busy signal 15 percent of the
time compared to 6 percent of the time in 2022. Moral of the story – only call
the (800) number if it is your last resort.
You can’t have a robust system if you do not
have an adequate budget to improve services. Overall, I get the impression that
waiting times at stages may improve, but general service will not. Keep in mind
that if you do not demand an in-person hearing, you can get a hearing scheduled
in about half the average waiting time, which is why my office is not objecting
to phone or video hearings.
Acting Commissioner Kijakazi’s full statement
is available here at: https://www.ssa.gov/budget/assets/materials/2023/2023OP.pdf.
Got a
question about SSDI or SSI that you need us to answer? Please check out our
website at www.westcoastdisability.com . We try to provide you with helpful
information on our website that will allow you to successfully navigate the
Social Security Disability process. Also, feel free to email me your questions
at megan@westcoastdisability.com or
call me at (800) 459-3017 x 101.